Frequently Asked Questions

Quick answers to common questions regarding our fine jewelry, delivery, and services.

How do I place an order with Nethiel Jewelry?

You can browse our collections online and click 'Order on WhatsApp' or 'Buy Now' to connect directly with our support team for order confirmation.

What is your standard delivery timeframe?

Our standard delivery timeframe across India is 7–8 business days.

What should I do if my parcel arrives damaged?

Please record an uninterrupted 360° unboxing video from parcel seal opening and send it to our WhatsApp support (+91 97787 15422) within 24 hours of delivery.

How should I care for my jewelry?

Keep your jewelry away from direct water, perfume, sprays, and chemicals. Store each piece in a dry ziplock or soft fabric pouch.