© 2026 NETHIEL JEWELRY.
We are committed to providing our customers with a smooth shopping experience and addressing genuine concerns fairly.
For assistance regarding orders, delivery, damaged products, returns, exchanges, refunds or other website-related concerns, please contact us:
Verification Requirement
For damaged-product complaints, please follow the Return & Exchange Policy and submit your claim within 24 hours of receiving the parcel, together with the required 360° unboxing video.
Customers may submit complaints through WhatsApp or email.
Complaints will be reviewed and addressed in accordance with applicable law and Nethiel Jewelry’s policies.
Indian e-commerce rules provide for grievance mechanisms, including acknowledgement and redressal requirements.