Return & Exchange Policy

At Nethiel Jewelry, every product is carefully checked and packed before dispatch.

Our Return Policy

At Nethiel Jewelry, every product is carefully checked and packed before dispatch.

We accept returns/exchanges only for products that are received damaged or defective, subject to verification.

Mandatory 360° Unboxing Video

A continuous 360° unboxing video is mandatory for any damaged-product claim.

The video must:

Start before opening the parcel.
Clearly show the outer package and shipping label.
Show the complete opening of the parcel.
Clearly show the product and any damage.
Be continuous and unedited, without cuts or interruptions.

This video is required to verify that the damage occurred before or during delivery.

24-Hour Claim Period

If you receive a damaged or defective product, you must contact Nethiel Jewelry within 24 hours of receiving the parcel.

Please send:

Your order number
The complete 360° unboxing video
Clear photographs/videos of the damaged product

Claims submitted after 24 hours may not be accepted.

Verification & Resolution

Once we receive your claim, our team will review the submitted video and evidence.

If the claim is approved, we will provide the appropriate resolution, which may include a replacement, exchange or refund, depending on the circumstances and product availability.

Non-Returnable Situations

We do not normally accept returns or exchanges for:

Change of mind
Personal preference
Incorrect selection by the customer
Minor differences in colour caused by photography or screen settings
Damage caused after delivery
Normal wear and tear
Improper handling or storage

These conditions are subject to applicable consumer law.

Please do not discard the original packaging until you have checked your order and completed your unboxing video.

Return & Exchange Assistance

For any return or exchange queries, please submit your unboxing video and claim to:

WhatsApp Support

+91 97787 15422

Email Support

nethieljewelry@gmail.com