Privacy Policy

Information We May Collect

When you place an order or contact us, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• Order details
• Payment-related information required to process your order
• Information you voluntarily provide when contacting customer support

How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Provide order and shipping updates
• Process eligible returns, exchanges and refunds
• Respond to customer enquiries
• Provide customer support
• Improve our website and services
• Prevent fraud, misuse and unauthorised activity
• Meet applicable legal and regulatory requirements

Payments may be processed through third-party payment service providers.

Nethiel Jewelry does not intentionally collect or store complete card numbers, CVV numbers or other sensitive payment credentials when payment is processed through a third-party payment gateway.

Sharing Information

We may share necessary information with service providers such as:

• Courier and logistics partners
• Payment service providers
• Website/technology service providers
• Other service providers required to fulfil your order

We share information only as reasonably necessary to provide our services, operate the website, protect our business and comply with applicable law.

Data Security

We take reasonable measures to protect customer information against unauthorised access, misuse, loss or disclosure.

However, no online system can be guaranteed to be completely secure.